Refund & Returns Policy

Refunds and Returns Policy for Alaanah.com

Effective Date: July 1, 2024

Thank you for shopping with Alaanah. We strive to provide you with high-quality abayas and excellent customer service. Please read our Return & Refund Policy carefully to understand our practices regarding returns, refunds, and cancellations.

1. General Policy

We do not facilitate exchanges, refunds, or cancellations unless under exceptional circumstances. Our goal is to ensure that you are satisfied with your purchase, and we will work with you to address any concerns or issues that may arise.

2. Exceptional Circumstances for Refunds and Exchanges

Refunds or exchanges may be considered under the following exceptional circumstances:

  • Significant Discrepancy: The product received is significantly different from the description provided on the website.
  • Damage or Defects: The product is damaged or defective upon receipt.

3. Process for Claims

In the event of a claim regarding the product, we require the following steps to be taken:

  1. Clear Video Evidence: Provide a clear video demonstrating the dispatching process. This video should clearly show the condition of the product as it was received.
  2. Contact Us: Email us at shaanah10@gmail.com with your order details and the video evidence.
  3. Evaluation: Once we receive your email and video, we will evaluate the claim to determine the appropriate action.

4. Resolution Options

Upon evaluating your claim, we will proceed with one of the following options:

  • Repair: If feasible, we will repair the product and return it to you.
  • Exchange: If a repair is not possible, we will exchange the product with available stock.

5. Exclusions

Please note that we do not offer cash on delivery (COD) options for purchases. Additionally, the following are not eligible for refunds or exchanges:

  • Minor variations in color, design, or fabric that may occur due to photography or monitor settings.
  • Damage caused by misuse, improper handling, or lack of care.

6. Shipping Costs

  • In the case of an approved repair or exchange, we will cover the shipping costs for returning the product to us and for sending the repaired or exchanged product back to you.

7. Contact Information

If you have any questions or need assistance with a return or exchange, please contact us at:

8. Amendments

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes your acceptance of such changes.

Thank you for shopping with Alaanah. We appreciate your understanding and cooperation.